Cracking down on car crash scammers

Car crash scamming is now a crime.
We’ve set our sights on shady characters who pretend to help Queenslanders gain injury compensation from car crashes then sell their personal information to third parties.

Car crash scammers have targeted over 1.5 million Queenslanders with relentless phone calls, including vulnerable Queenslanders who are particularly susceptible to their aggressive tactics.

The legislative reforms we introduced in December 2019 made this activity illegal, with penalties of up to $40,000 for an individual. We now have investigations underway and will prosecute where appropriate.

We have contacted entities referred to us who appeared to be car crash scamming. After contacting them and explaining how our legislative reforms work, those businesses confirmed they have ceased activity in the Queensland CTP insurance scheme.

Over 300 matters were referred to us because of potential issues with Law Practice Certificates. In many cases, we have clarified key dates and the new requirements which appeared to resolve matters quickly.

We have received information from claimants who appear to have been contacted by car crash scammers. If you are lodging a CTP insurance claim and think you may have been contacted by a car crash scammer, please include that information in the Claimant Certificate (that forms part of your claim form) to allow us to investigate.

Thanks for helping us to protect Queenslanders from car crash scammers.

Last modified 24 June 2020