The information relates to claims arising from accidents that happened in Queensland on or after 1 October 2000.
Overview of the Queensland CTP claims process
See the overview page for a flowchart of key steps and timeframes in the CTP claims process.
Managing your own claim
You are able to deal directly with the CTP insurer about your claim. You do not have to have a solicitor acting for you. Visit the tips page if you choose to manage your own claim.
If the accident occurred outside Queensland you should contact the relevant interstate authority.
Accidents before 1 October 2000
There are some differences in processes and what can be claimed if your accident was before 1 October 2000. Please contact the relevant CTP insurer or the MAIC CTP Enquiry Line on 1300 302 568 for information about how to make a claim.