RACQ stopped providing new CTP insurance policies on 1 October 2023, but motorists and claimants remain supported. Learn more.
Claims management standards – prior versions
Use the following table to view previous versions of Claims management standards and Explanatory notes.
Claims management standards
| Document name |
Document short name |
Link to PDF |
Date published |
| Surveillance |
CMS 510 |
CMS 510 Surveillance (PDF, 197KB) |
1 February 2021 |
| Document name |
Document short name |
Link to PDF |
Date published |
| Explanatory notes |
EN |
Explanatory notes (PDF, 256KB) |
1 February 2021 |
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