Firstly, create a new Online claim form (learn how). Then visit page 6 ‘Police report / medical certificate’ to generate a medical certificate request ID.
Email details to yourself
Email the medical certificate request ID and instructions to yourself to provide to your medical practitioner.
Visit your medical practitioner
Take the email with your request ID and instructions to your appointment and ask your medical practitioner to complete an Online medical certificate.
Receive Online medical certificate
Once your medical practitioner submits the Online medical certificate, you will receive an email notification. You will then find the medical certificate attached to your Online claim form. Review your medical certificate to make sure it was completed correctly. If anything needs to be changed, see your practitioner again with the same request ID.
Submit your claim online
Once you obtain all the necessary supporting documents, upload them to the ‘Upload supporting documents’ section on page 14. Then press ‘Submit’ and your claim form will be securely delivered to the CTP insurer.