Claimant research

Claim farming research

In August 2018, we commissioned market research to understand Queenslanders’ experience and perceptions of car crash scamming, also known in the insurance industry as 'claim farming'. Read the key findings below.

• 2018 claim farming research summary

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• 2018 claim farming research report

  (pdf, 1.97 Mb)Download

Claimant research

We also survey people who make CTP insurance claims, to gain feedback on their satisfaction with the claim process. Read the insights below.

• 2025 claimant research summary

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• 2017 claimant research summary

  (pdf, 307.76 Kb)Download

• 2014 claimant research summary

  (pdf, 2.31 Mb)Download