This section outlines the minimum standards insurers must meet for managing Compulsory Third Party (CTP) insurance claims in Queensland, ensuring fair, consistent and transparent practices.
It also outlines rehabilitation standards, helping insurers support people injured in motor vehicle accidents with timely, appropriate, and reasonable care, while promoting consistency across the scheme.
Additionally, the section includes guidelines on applying legislation, practical steps for processes like medico-legal assessments, and principles for a positive claimant experience.
Documents are updated from time to time, with both current and prior versions available for reference.