Submitting a claim

Before you start:

  • Strict timeframes and rules apply. See Can I claim?
  • Claims require supporting documents and information. Find out what you will need to have ready to complete your claim form by visiting the Pre-claim checklist.
  • Know your role and responsibilities as a claimant. See Roles and responsibilities for more information.

Review the pre-claim checklist

Claims require supporting documentation and information.

Before you get started with your claim, review the Pre-claim checklist and ensure you have the supporting documents and information you need.

Complete and submit a claim form

Lodging a Notice of Accident Claim Form, along with any supporting documents, notifies the Compulsory Third Party (CTP) insurer of the vehicle that may have been at fault that you wish to claim and provides information they need to assess it.

Make sure you complete as much of the form as possible.

Claimants must indicate on the claim form whether they wish to settle (finalise the claim) and, if so, state the full settlement amount. If the extent of injuries is not yet known, claimants can select ‘not ready at this stage’. For more information, see Claim processing and settlement.

Injured in a motor vehicle accident

For a motor vehicle accident that results in injury:

Please note: both versions of the Notice of Accident Claim Form (Queensland CTP portal and .PDF versions) must be printed and signed in the presence of an ‘eligible witness’. For more information, see Pre-claim checklist.

People who have lost a family member

For a motor vehicle accident where someone was fatally injured, complete the Notice of Accident Claim Form (Fatal Injury):

For assistance contact us, the CTP insurer, or your legal representative (if you have one).

After your claim is submitted

For information on what happens after you submit your claim form, see Claim processing and settlement.

Do you have a question?

Visit our FAQs.

Last updated: 21 May 2026