In administering legislation, the Motor Accident Insurance Commission (MAIC) issues guidelines to explain when and how we will exercise specific powers, describing principles underlying our approach, and giving practical guidance to assist in providing best practice models for industry stakeholders.
The guidelines apply to the management of claims from the date of issue, and are updated as required, whether the claim was made before or after that date. The guidelines should be read in conjunction with the appropriate governing legislation.
View our table of guidelines below, along with prior versions to access those which have been rescinded or superseded.
| Document name | Document short name / link to PDF | Date issued | Prior version/s |
|---|---|---|---|
| Guideline 2: Offer of Settlement – insurer’s explanatory statement | Guideline 2: Offer of Settlement – insurer’s explanatory statement
(rescinded 1 March 2026) | 10 Jan 2013 | 1 Dec 1994 |
| Guideline 3: Surcharge for Racing Activity | Guideline 3: Surcharge for Racing Activity
(rescinded 30 June 2025) | 15 Feb 1995 | N/A |
| Guideline 5: Direct contact with claimants who are legally represented | Guideline 5: Direct contact with claimants who are legally represented
(rescinded 2 Aug 2021) | 27 June 2002 | N/A |
| Guideline: Arranging medico-legal assessments | Guideline: Arranging medico-legal assessments | May 2007 | N/A |
| Guiding principles: Queensland CTP insurance claimant experience | Guiding principles: Queensland CTP insurance claimant experience | 19 Sept 2023 | N/A |