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Privacy

Please note: Personal information you provide to us will be used for the purpose specified at the time it is collected and will otherwise be managed in accordance with the Information Privacy Act 2009. Your personal information will not be used or disclosed for any other purpose without your consent or as authorised by law. For more information, see our Privacy policy.

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We can arrange to contact you via the National Relay Service (NRS) at no cost to you.

Please send an email to maic@maic.qld.gov.au and include:

your name
your phone number
which NRS option would best help us communicate with you.

We will contact you back using your preferred NRS option.

We can arrange to call you with an interpreter who speaks your language at no cost to you.

Please call the MAIC callback service on 1800 287 753 (Overseas: +61 7 3035 6336) and leave a message or send an email to maic@maic.qld.gov.au with:

your name
your phone number
the language you speak.

We will organise an interpreter and call you back.

Complaints and feedback

The Motor Accident Insurance Commission (MAIC) and the Nominal Defendant (ND) welcome feedback. See the Complaints and feedback page for more information on providing feedback, lodging complaints and resolving disputes related to MAIC, the ND or Compulsory Third Party (CTP) insurance.

Safe employees, safe customers

The Safe employees, safe customers response sets the expectation for customers and claimants to show respect and courtesy when communicating with MAIC and ND employees, in interactions that are free of abusive, aggressive or violent behaviour. See the Safe employees, safe customers page for more information on expectations for respectful communication and guidelines for interactions with MAIC and ND employees.