Overview of the Queensland CTP claims process

8 Steps to settle your CTP insurance claim

Complete & submit claim

1

Get the details you need then complete and send your claim form to the CTP insurer. Find out more about this step.

N.B. timeframes apply

Lodgement confirmation

2

The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.

*After receiving your claim

Rehabilitation & Treatment

3

You continue with any recommended rehabilitation and treatment. Rehabilitation providers can learn more from our treatment plans and guidelines.

Liability assessment

4

The insurer will make a decision on liability within 6 months of receiving your claim

*Liability is usually decided earlier in straightforward cases

Insurer obtains information

5

The insurer obtains records and information to help assess your compensation (e.g. from your doctor, hospital and employer)

Injury stablised

6

Your injury has resolved or is stable

Claim negotiation

7

Settlement of your claim is negotiated with the insurer

Claim settlement

8

Settlement and finalisation of your compensation claim

Last modified 23 February 2021

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Hello, I'm Andi. I'm here to help you with your CTP related enquiries.