Overview of the Queensland CTP claims process

8 Steps to settle your CTP insurance claim

Complete & submit claim


Get the details you need then complete and send your claim form to the CTP insurer. Find out more about this step.

N.B. timeframes apply

Lodgement confirmation


The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.

*After receiving your claim

Rehabilitation & Treatment


You continue with any recommended rehabilitation and treatment. Rehabilitation providers can learn more from our treatment plans and guidelines.

Liability assessment


The insurer will make a decision on liability within 6 months of receiving your claim

*Liability is usually decided earlier in straightforward cases

Insurer obtains information


The insurer obtains records and information to help assess your compensation (e.g. from your doctor, hospital and employer)

Injury stablised


Your injury has resolved or is stable

Claim negotiation


Settlement of your claim is negotiated with the insurer

Claim settlement


Settlement and finalisation of your compensation claim

Last modified 23 February 2021


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Hello, I'm Andi. I'm here to help you with your CTP related enquiries.