8 steps to settle your CTP insurance claim
The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.
*After receiving your claim.
The insurer will make a decision on liability within 6 months of receiving your claim.
*Liability is usually decided earlier in straightforward cases.
Insurer obtains information
The insurer obtains records and information to help assess your compensation (e.g. from your doctor, hospital and employer).
Your injury has resolved or is stable.
Settlement of your claim is negotiated with the insurer.
Settlement and finalisation of your compensation claim