Artificial Intelligence transparency statement

Why we use automation and AI

MAIC’s regulatory approach is centred on people and the public interest. As Queensland’s compulsory third party (CTP) insurance scheme regulator, we oversee and regulate insurers to maintain the affordability, stability and integrity of the scheme. We use automation and AI to support and strengthen our regulatory activities, helping us make fair, consistent and well‑informed regulatory decisions and to carry out our functions more effectively and efficiently.

In the future, we may explore wider use of automation and AI to further improve how we deliver services.

How we use automation and AI

We use automation and AI in the following ways

Usage Patterns (what it helps with):

• reducing administrative tasks
• analysing data to find useful insights
• improving workplace productivity
• processing images.

Domains (where it is used):

• delivering scheme services
• supporting insurer monitoring and compliance through data analysis and pattern identification to assess insurer performance, detect risks and identify breaches
• supporting enforcement through analysing data from various sources and by aiding in intelligence gathering
• reviewing policies and legal frameworks
• corporate and support functions
• supporting Nominal Defendant claims processes.

We do not use AI in situations where people directly interact with it, or where its outputs could affect them significantly without being checked by a human.

Our approach to AI

We are committed to using AI in ways that are safe, fair, transparent and guided by strong ethical principles.

Here’s how we ensure responsible use of automation and AI:

• Safe testing: we learn and test new AI technologies in a safe and controlled environment before using them more widely.
• Strong rules: before we use new AI technologies, we follow a structured process. This includes checking for risk and bias and ensuring they meet government policies, frameworks and best practices.
• Human checks: AI helps with tasks, but all decisions are reviewed and approved by staff.
• Regular monitoring: we regularly ask for feedback from users and monitor AI systems to make sure they work as expected.
• Staff training: we train our staff so they can use AI safely and effectively.
• Working together: we share knowledge with other agencies and stay up to date with changes to government policies and best practices to ensure our use of AI is responsible and effective.

Accountability

We will review this statement at least once a year. We will update it sooner if the way we use AI changes or if new information needs to be added.

The General Manager Innovation & Delivery is MAIC’s AI Accountability Official. You can contact them at innovation_maisq@niis.qld.gov.au with any questions or concerns about how we use AI.

This statement was last updated on 28 April 2026.