Help with Online claim form

Discover how to lodge your CTP insurance claim online:

Five steps to lodging your claim online

Login and register


Login and register for the Queensland CTP claim portal.

Complete the Online claim form


Answer as many questions as you can, but if you do not have all the information, you can still submit your form. You can supply more information to the insurer later then your claim can progress.

Print and sign the claim form in front of a witness


Although this is an online form, you need to print it, sign it and have your signature witnessed by an eligible witness. For further information on who can witness your signature, please view our fact sheet on physical signing and witnessing.

Scan and upload your claim form and supporting documents


Once the claim form has been signed and witnessed, scan and upload this claim form. Additional supporting documentation can also be uploaded on this page.

Submit your claim online


After you upload all your documents and press ‘Submit’, your claim will be securely delivered to the CTP insurer.

Last modified 29 April 2022


Got a minute?

We'd love your feedback on our virtual assistant.

Start survey

No thanks

Hello, I'm Andi. I'm here to help you with your CTP related enquiries.