Queensland CTP portal Notice of Accident Claim Form outage: Information and updates
The Queensland CTP portal Notice of Accident Claim Form is currently offline while we fix a technical issue. You can still lodge a Queensland Compulsory Third Party (CTP) insurance claim directly with the insurer of the vehicle most at–fault for the accident.
If you need to lodge a claim, do not wait for the online form to return as timeframes apply. See Timeframes for more information. If you are concerned about a deadline, contact the insurer of the vehicle that may have caused the accident or the Motor Accident Insurance Commission (MAIC) promptly and explain your concern. MAIC can help with the lodgement process but cannot provide legal advice.
What is the technical issue?
Some information entered into this form may not have saved correctly. MAIC has paused the form while it checks the issue and helps affected people. We’re sorry for the inconvenience and any extra effort this may cause.
Other Queensland CTP portal features remain unaffected. You can still lodge provider treatment plans, claimant rehabilitation requests, and view claimant histories.
How to submit a claim during the outage
You can still submit a claim during the outage.
- Before you start: Claims require supporting documentation and information. Before you get started with your claim, review the Pre-claim checklist and ensure you have the supporting documents and information you need.
- How to submit your claim: For a motor vehicle accident that results in injury, print, complete and return the Notice of Accident Claim Form (Non-Fatal Injury). The completed form and supporting documents can be submitted to the insurer of the vehicle that may have caused the accident via post or email. See the Qld CTP insurers page for insurer contact details.
What to do if you have a saved draft portal claim form
If you have started the Queensland CTP portal Notice of Accident Claim Form and have downloaded a saved copy of the PDF to your device, check any copy carefully for missing or incorrect information.
If you have started the Queensland CTP portal Notice of Accident Claim Form and have not downloaded a saved copy of the PDF to your device, we encourage you to print, complete and return the Notice of Accident Claim Form (Non-Fatal Injury). We apologise for the inconvenience.
In both circumstances, completed forms and accompanying documents should be submitted directly to the insurer. See the Qld CTP insurers page for insurer contact details.
What to do if you have already submitted a portal claim form
MAIC is checking relevant submitted forms with insurers. If you receive a request from your insurer to check your form, review the copy provided and follow the instructions.
You do not need to submit a new claim form unless MAIC or the insurer managing your claim gives you instructions specific to your claim. If information is wrong or missing, contact the insurer managing your claim, using your usual communication channel. Check how to provide corrections securely before sending sensitive information.
Where to get help
For help with the Notice of Accident Claim Form or finding the right insurer, contact MAIC. Visit our Contact us page for details.
For questions about your individual claim or treatment request, contact the insurer managing your claim. See our Qld CTP insurer page for insurer contact details. Let them know if your concern is urgent.
Check with MAIC or the insurer managing your claim how to provide personal or sensitive information securely.
Frequently asked questions
About the technical issue
No. Your information has not been unlawfully disclosed. To read more about how we handle your information, visit our Privacy policy page.
Other Queensland CTP portal features remain unaffected. You can still lodge provider treatment plans, claimant rehabilitation requests, and view claimant histories.
MAIC is working to have the Queensland CTP portal Notice of Accident Claim Form return as soon as possible. There is currently no estimated timeframe on when the portal version of the form will be available again.
Check the “Updates” section below for the most up to date information on the outage.
Check the “Updates” section below for the most up to date information on the outage.
In line with Queensland Public Sector values and obligations, our approach to managing feedback and complaints is to be impartial, confidential and transparent. This reflects our commitment to respecting, protecting and promoting human rights. To provide feedback or lodge a complaint, please visit our Complaints and feedback page.
Submitting a claim
Yes. You can still lodge a CTP insurance claim.
For a motor vehicle accident that results in injury, print, complete and return the Notice of Accident Claim Form (Non-Fatal Injury) The completed form and supporting documents can be submitted to the insurer of the vehicle that may have caused the accident via post or email. See the Qld CTP insurers page for insurer contact details. See our Pre-claim checklist page for information on what to include in your claim.
Contact the insurer managing your claim or MAIC promptly and explain your concern. For information about timeframes see the Timeframes section on the ‘Can I claim?’ page.
See the below MAIC website pages for contact details:
Insurers: Qld CTP insurers page
MAIC: Contact us page
Follow the approved form instructions and lodge it directly with the CTP insurer of the vehicle most at fault for the accident. For information on what to include with your Notice of Accident Claim Form (including how to find the at fault vehicle’s CTP insurer) see the Pre-claim checklist page.
For insurer contact details, see the Qld CTP insurers page.
For help finding the right insurer, contact MAIC. Visit our Contact us page for our contact details.
For help with the Notice of Accident Claim Form contact MAIC. Visit our Contat us page for our contact details.
Saved draft portal claim form
If you have started the Queensland CTP portal Notice of Accident Claim Form and have downloaded a saved copy of the PDF to your device, check any copy carefully for missing or incorrect information.
If you have started the Queensland CTP portal Notice of Accident Claim Form and have not downloaded a saved copy of the PDF to your device, we encourage you to print, complete and return the Notice of Accident Claim Form (Non-Fatal Injury). We apologise for the inconvenience.
In both circumstances, completed forms and accompanying documents should be submitted directly to the insurer. See the Qld CTP insurers page for insurer contact details.
Submitted portal claim form
MAIC is checking relevant submitted forms with insurers. If you receive a request to check your form, review the copy provided and follow the instructions. You do not need to submit a new form unless MAIC or your insurer tells you to.
MAIC and insurers are checking relevant forms. If you are unsure about your form, contact MAIC of the insurer managing your claim for help specific to your claim.
Visit the MAIC Contact us page for our contact details.
Contact the insurer managing your claim using their usual communication channel. They can explain how to provide corrections securely. Do not send the same sensitive information again unless you are asked to.
Updates
We will provide updates here when they become available.
There is currently no estimated timeframe on when the Queensland CTP portal Notice of Accident Claim Form will be available again.
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