Our website has changed – here’s what you need to know

We’ve made changes to the Motor Accident Insurance Commission (MAIC) website to improve your experience. 
 
These changes aim to help Queenslanders better understand the Compulsory Third Party (CTP) insurance scheme and navigate its claims process. Our goal is to make the website simpler and easier to use for vehicle owners and people injured in motor vehicle accidents in Queensland. 

What’s changed?

The updated site has a refreshed design, simpler content and clearer navigation to make it easier to find what you need. 

Key changes

• About CTP insurance
  This section includes information on what CTP insurance covers, pricing, how to purchase it, vehicle classes, Queensland insurers, interstate accidents and CTP authorities, and fraud and scam prevention. Information previously found under ‘For Drivers’ can be found here

• After an accident
  Details on the claims process are now available in this section, including guidance on what to do after a motor vehicle accident, who can claim, what can be claimed, and how claims are submitted, processed, and settled. This information was previously found in the ‘For Injured People’ section. 

• Rehabilitation
  A new section combines information for claimants on how to access insurer-funded rehabilitation and treatment, with resources for rehabilitation providers including treatment plans, the Clinical Framework, and outcome and treatment measure

• About us
  Located in the website footer, this section includes details about MAIC, the Nominal Defendant, and Queensland’s CTP insurance scheme. Features include a new combined FAQs page, MAIC and scheme related publications, news updates, information on scheme reviews, and a new governance hub for policy and legislative information. 
• Resources
  A centralised hub for resources related to CTP insurance, the claims process, and rehabilitation. In this section find: Standards and guidelines, forms, information sheets, tools, certificates, and other materials relevant to Queensland’s CTP insurance scheme.
   
• Research
  This new section highlights MAIC-funded research centres, fellowships, and projects aimed at improving road safety and recovery outcomes for those affected by road trauma. 

Links and bookmarks

Most existing links will continue to work on the new website. The address of many pages including news articles, media files and the home page has not changed. We’ve also added link redirects to minimise disruptions, so bookmarked webpage addresses should continue to work. If you come across a link that isn’t working, please let us know using the details below. 

Help and feedback 

We are committed to continuously improving the website to enhance usability and access to information. Your input is invaluable in helping us create a more accessible and user-friendly experience.

If you have feedback, or if you need assistance, please contact us at maic@maic.qld.gov.au.