Changing CTP insurer

You are able to choose the CTP insurer for your vehicle. Compare current premium prices by using the CTP Premium Calculator.

Motor vehicle owners may nominate to change CTP insurer at any time while the vehicle is currently registered, although the actual change of insurer will only come into effect from the commencement date of the next registration renewal.

Your current insurer is shown on your certificate of registration.

Please note: Once you have paid your registration renewal, the CTP insurer at the time of payment must remain your insurer until the end of the registration period covered by the renewal.

Step 1 - Decide on your preferred insurer

When choosing your insurer, price may be only one of the factors you consider. Insurers may offer some add-on products or incentives with CTP insurance. You will need to contact the individual insurers to obtain information on their respective CTP product.

Step 2 - Find out the new fee

You can calculate the new fee for changing CTP insurers from one of two sources:

Step 3 - Make your change

Changes can be made at any time of the year, but the process depends on whether you have received your renewal certificate. Select from the options below to find out how you can change insurer.

If you have received your registration renewal notice, you can change your insurer:

Online

You can renew your registration online at the Department of Transport and Main Roads (DTMR) website.

By phone

Phone the DTMR on 13 23 80 to register your change of insurer before the expiry date shown on the front of the renewal notice. Only the registered operator may change the insurer (identity details required).

In Writing

Complete the CTP Nomination section on the reverse side of the renewal notice.

What’s next?

Pay your registration on or before the due date (please refer to the preferred payment options on the reverse side of the renewal notice).

Please note: A change of CTP insurer must be received by the Department of Transport and Main Roads (DTMR) on or before the expiry date on the registration renewal notice to be effective for that renewal. If you pay your renewal prior to the due date, a further nomination change will not be effective until the commencement of the next renewal notice.

If you have yet to receive your registration renewal notice, you can nominate to change your insurer at any time during the currency of the registration period of a vehicle.

Although the actual change of insurer will only come into effect from the commencement date of the next registration renewal.

If you haven’t received your vehicle registration renewal notice, you can change your insurer:

Online

You can change your CTP insurer online through the Department of Transport and Main Roads (DTMR).

By phone

Phone the DTMR Call Centre on 13 23 80.

Confirmation of your identity will be required, e.g. your driver’s licence number and date of birth. (This option is not available to organisations).

In writing

Complete a CTP insurance nomination form (available from DTMR and all licensed CTP insurers).

OR

Write to your local DTMR branch and provide the following information with your enquiry:

  • the full name of the registered operator and date of birth (if an individual);
  • the driver’s licence or customer reference number of the registered operator (if an organisation);
  • the registration number, make, model and body shape of the vehicle/s; and
  • name of the CTP insurer you wish to change to.

Post your nomination form or letter to the Department of Transport and Main Roads at GPO Box 1412, Brisbane 4000.

Please note: Written advice from organisations must be on the organisation’s letterhead and also include the customer reference number and ACN/Business Number.

Last modified 22 July 2016