Rehabilitation standards

The Motor Accident Insurance Commission, in consultation with insurers and health professionals, has developed rehabilitation standards for Queensland CTP insurers to ensure an injured person who has lodged a CTP claim receives timely, appropriate and reasonable rehabilitation, regardless of which CTP insurer is involved.

The Rehabilitation Standards for CTP Insurers (PDF, 577KB) aim to:

  • provide CTP insurers with best-practice industry standards when providing rehabilitation to injured people with CTP claims
  • promote a culture of continuous improvement amongst CTP insurers in meeting their rehabilitation obligations
  • encourage a consistent approach to rehabilitation within and between CTP insurers.

These standards should be read in conjunction with the Motor Accident Insurance Act 1994 (Qld) and the Motor Accident Insurance Regulation 2018 (Qld).

Last modified 22 December 2020


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