The Motor Accident Insurance Commission, in consultation with insurers and health professionals, has developed rehabilitation standards for Queensland CTP insurers to ensure an injured person who has lodged a CTP claim receives timely, appropriate and reasonable rehabilitation, regardless of which CTP insurer is involved. The Rehabilitation standards for CTP insurers (PDF, 302KB) aim to:
- provide CTP insurers with best-practice industry standards when providing rehabilitation to injured people with CTP claims
- promote a culture of continuous improvement amongst CTP insurers in meeting their rehabilitation obligations
- encourage a consistent approach to rehabilitation within and between CTP insurers.
The Motor Accident Insurance Commission has also issued guidelines to give CTP insurers practical guidance to assist in the provision of appropriate and reasonable rehabilitation to injured people in line with rehabilitation standards. The rehabilitation standards and related guidelines apply to the management of claims from the date of issue, and as updated from time to time, whether the claim was made before or after that date.
View our table of standards and guidelines below.
| Document name | Document short name / link to PDF | Date issued | Prior version/s |
|---|---|---|---|
| Rehabilitation standards for CTP insurers | Rehabilitation standards (PDF, 302KB) |
2 Aug 2021 | 1 Jan 2007 1 Feb 2020 |
| Guideline for CTP Insurers: Contacting legally represented claimants for rehabilitation and treatment | Direct claimant contact (PDF, 117KB) |
2 Aug 2021 | N/A |
| Guideline for CTP insurers: reasonable and appropriate rehabilitation and treatment | Decision-making tool (PDF, 137KB) |
2 Aug 2021 | 1 Jan 2007 1 Feb 2020 |
| Compulsory Third Party work training guidelines | CTP work training (PDF, 513KB) |
Mar 2014 | N/A |
| Work training notification form | Work training form (PDF, 120KB) |
Apr 2014 | N/A |
| MAIC guidelines for Compulsory Third Party (CTP) rehabilitation providers | CTP rehabilitation providers (PDF, 3.4MB) |
2012 | N/A |
These standards and related guidelines should be read in conjunction with the Motor Accident Insurance Act 1994 (Qld) and the Motor Accident Insurance Regulation 2018 (Qld).
We will monitor insurer compliance with these standards and reserve the right to take action in line with our CTP Insurer Enforcement Approach (PDF, 38KB) if an insurer breaches the standards.
For enquiries about our standards, please contact us.