Guidelines for CTP insurers

In administering legislation, MAIC issues guidelines to explain when and how we will exercise specific powers, describing principles underlying our approach, and giving practical guidance to assist in providing best practice models for industry stakeholders. The guidelines apply to the management of claims from the date of issue, and are updated as required, whether the claim was made before or after that date. The guidelines should be read in conjunction with the appropriate governing legislation.

View our table of guidelines below, along with prior versions to access those which have been rescinded or superseded.

Document name Document short name / link to PDF Date issued Prior version/s
Offer of Settlement – Insurer’s explanatory statement Guideline 2
(PDF, 116KB)
10 Jan 2013 1 Dec 1994
Surcharge for racing activity Guideline 3
(PDF, 55KB)
15 Feb 1995 N/A
Direct contact with claimants who are legally represented Guideline 5
(rescinded 2 Aug 2021)
27 June 2002 N/A
Arranging medico-legal assessments Medico-legal assessments
(PDF, 2MB)
May 2007 N/A
Queensland Compulsory Third Party insurance claimant experience: guiding principles QLD CTP claimant experience
(PDF, 175KB)
19 Sept 2023 N/A

Last modified 18 June 2025

Andi

Got a minute?

We'd love your feedback on our virtual assistant.

Start survey

No thanks

Hello, I'm Andi. I'm here to help you with your CTP related enquiries.