FAQs – RACQ ceasing CTP insurance

One of Queensland’s four CTP insurers, RACQ, will stop providing compulsory third party (CTP) insurance on 1 October 2023. People who have claims with RACQ or who have CTP insurance with RACQ will remain supported. Read our frequently asked questions below to learn more.

In Queensland, compulsory third party (CTP) insurance protects motor vehicle owners and drivers from being held financially responsible if they injure someone in a motor vehicle accident. It also enables a person who is injured wholly or partly due to the actions of another driver to access medical treatment and rehabilitation support as well as receiving fair and timely compensation. Learn about CTP insurance.

Use our CTP insurer search to quickly find who is your CTP insurer. You will also find it on your vehicle registration or registration renewal documents.

The transition will have no cost to the community and will be paid for by existing MAIC funds.

RACQ will continue to manage your CTP claim in line with their legislative obligations. RACQ will still manage claims for the period that they were the CTP insurer.

Motor vehicle owners who have purchased their CTP insurance from RACQ up to and including on 30 September 2023 will retain their policy with RACQ until the period they purchased it for is complete. After the policy period ends, the Department of Transport and Main Roads will reallocate the policy to another insurer. No action is required unless they wish to choose an alternate CTP insurer.

If you cause an accident and you have purchased an insurance policy with RACQ for the period in which you have the accident, RACQ insurance will respond to claims resulting from that accident.

RACQ will still manage claims for the period that they were the CTP insurer. You may lodge a CTP insurance claim with RACQ if you or your family were injured in a motor vehicle crash in Queensland that was the fault (completely or partly) of vehicle insured by RACQ.

You can nominate to switch insurer at any time on the Department of Transport and Main Roads website, over the phone on 13 23 80 or in person at a DTMR customer service centre. The actual change of insurer will only come into effect from the commencement date of the next registration renewal.

You do not have to do anything right now. You can select one of the three other licensed insurers (Allianz, QBE, Suncorp) to become your CTP insurer from your next registration renewal date. If you prefer, you can simply remain with RACQ until your registration expires and your policy will then be re-allocated to another CTP insurer for your next renewal.

You do not have to switch insurers and can be allocated to another CTP insurer at the end of the registration period you have paid for.

You may, however, choose to nominate to switch to an insurer of your choice at any time on the Department of Transport and Main Roads website, over the phone on 13 23 80 or in person at a DTMR customer service centre. The change of insurer will only apply from your next registration renewal.

No. You will continue to receive the important protection for motorists and support for people injured in motor vehicle accidents that the other three licensed CTP insurers provide.

RACQ’s request to withdraw their CTP insurance license does not impact on their other insurance products. For more information visit https://www.racq.com.au/insurance

Yes. Queenslanders will continue to enjoy a stable, fair and affordable scheme. The recent scheme actuary report into retrospective profit confirms the scheme remains profitable for insurers.

Yes, in 2013 MAIC worked collaboratively with NRMA and the Department of Transport and Main Roads to assist NRMA to successfully withdraw from the scheme on 1 January 2014. Other insurers which have left the scheme since MAIC was formed in 1994 include FAI in 2002 and Fortis Insurance in 1999.

RACQ will stop providing CTP insurance on 1 October 2023.

If a motorist renews their registration and CTP insurance for 12 months on 30 September 2023, that insurance policy will remain in force with RACQ until 30 September 2024.

For a privately insured Class 1 Car or station wagon, CTP insurance is the same across all insurers, $369.60 for 12 months cover with a registration start date falling within the period 1 July 2023 to 30 September 2023. Premiums for other classes of vehicle vary; visit the MAIC CTP Premium Calculator to search other classes and time periods.

Last modified 7 July 2023


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