Help with forms

Viewing and completing forms

You must have Acrobat Reader (or Adobe Acrobat, Acrobat Approval) to view our forms. Acrobat Reader is free to download.

To open a blank PDF form on your PC, click on the appropriate claim form link (PDF Reader, Acrobat or Acrobat Approval will automatically open the file).

A completed form can then be printed from your PC and copies produced for your own record.

Saving completed forms

To save changes in a PDF file, you MUST use the full version of Adobe Acrobat or Adobe Acrobat Approval.

For information about Acrobat and Acrobat Approval, visit the Adobe website.

Helpful hints for completing interactive forms

You are able to ‘tab’ across response boxes (fields) in the forms. Alternatively, you can use your mouse and click on the desired field.

All fields in the forms have a set character limit. If there is insufficient space to provide the required information, use the “Additional Information” section at the back of the form (if provided), and/or manually attach additional pages when providing the form to the insurer.

If you are using Google Chrome and are having difficulty completing a form, try downloading the form or opening it in another browser (such as Internet Explorer).

Last modified 6 December 2019