Overview
The first quarter for 2025 saw the commencement and progression of a number of key initiatives aimed at improving and enhancing our service delivery.
Between January and March 2025, we:
- announced the recipients of the MAIC Innovative Research Action Awards (MIRAA), an initiative launched on MAIC’s 30th anniversary to inspire a new decade of collaborations with key research and grant stakeholders
- attended the annual Emergency Medicine Foundation grants ceremony to present awards to recipients of our special grants program. Dr Jacob O’Gorman from the Royal Flying Doctor Service was successful, marking the fourth round of our funding to support rural, regional and remote Queensland clinicians with the opportunity to be involved in research
- attended Jamieson Trauma Institute’s annual showcase, gaining insights into key trauma management initiatives, some of which recently received support from our MIRAA grants program, promising further advancement in trauma patient outcomes across Queensland
- started developing an insurer monitoring and reporting platform to create a one-stop-shop for insurer reporting requirements, reducing administrative burden and increasing security
- progressed two innovation sprints aimed at improving the claimant journey: an earlier claims notification sprint focused on reducing the time between accident notification and claim lodgement, and a website and enquiry line sprint focused on improving the claimant experience. We consulted with a broad range of stakeholders, including interstate jurisdictions, as part of the discovery phase of each project
- continued a supervision framework review with a focus on the Commission’s compliance and enforcement framework. Since the review commenced, MAIC has updated its complaints protocol and released a new significant breach reporting protocol
- implemented a digital release process for releasing claim details to authorised plaintiff lawyers, which will improve security, comply with Queensland Government information privacy requirements and reduce administrative overheads. The claimant history tool for plaintiff lawyers also went live in the Queensland CTP portal.
In the next quarter, we will:
- launch the insurer monitoring and reporting platform with cost and claim sharing reporting. Subsequent functionality including self-audits, business plans, fraud referrals and breach reporting will follow
- plan and commence claimant consultation for the claimant journey innovation sprints
- finalise business planning and enforcement guidelines for the supervision framework review. This is expected to be released to insurers by the end of the financial year
- work to promote the claimant history tool for plaintiff lawyers and move all plaintiff lawyers across to this new process
- formalise funding extensions to PCYC’s Braking the Cycle program which provides mentorship to disadvantaged learner drivers, and the Transport Academic Partnership with Department of Transport and Main Roads, which fosters collaboration between academia and transport authorities.
To stay informed:
Explore our graphs below to learn more about our scheme’s performance.
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Premium
CTP premium breakdown
CTP premiums experienced a modest increase of $10, or 2.7%, which is inline with inflation. Even with this slight increase, CTP insurance premiums continue to be the most affordable in mainland Australia.
New claims
Number of new claims per quarter
The number of new claims lodged between January and March 2025 decreased slightly in relation to the previous quarter, although this was slightly higher than seasonal trends. The number of direct claims has been steadily increasing as some insurers focus on increasing the numbers of claims that they receive on a direct basis.
Proportion of claims added per quarter
The percentage of claimants lodging their claims directly with insurers continues to steadily increase in relation to the same quarter last year, as insurers continue to promote their direct claimant initiatives.
Number of claims added per quarter by severity
The number of CTP insurance claims that have a severity of moderate or higher, remained stable. There were 1,577 claims for minor injury and 390 claims for moderate or above injuries for the last quarter.
CTP insurers
Insurer market share
Since the exit of RACQ from the CTP industry the remaining insurers proportions are as follows: QBE’s market share remains around 15%; Allianz around 31%; and Suncorp’s around 54%.
New registrations through motor dealers
Proportions of new registrations through motor dealers are shifting inline with market share for the three CTP insurers.
Legally-represented claimants – average claim duration (months)
We continue to monitor insurers’ legislative compliance and claims management practices, including claim durations and stages of settlement. Where variations exist between insurers, we collaborate with insurers to understand and address the reasons behind it. The duration of a claim can be influenced by injury severity, circumstances around liability, evidence gathering and claims management approach.
Direct claimants – average claim duration (months)
Direct claimants will often experience a shorter claim duration when compared with those who lodge their claims through legal representatives. This additional length of time can often be attributed to people seeking legal assistance when the nature of their claim is more complex.
Traffic volume
Average growth rates in traffic flow compared to corresponding months in 2019
South-East Queensland saw a drop in traffic volumes in March, as a result of Tropical Cyclone Alfred.
Vehicle registration
Number of registered vehicles by vehicle class
There was a 2.5% increase in the number of registered vehicles on Queensland’s roads over the last 12 months, which is less than the 3.0% increase seen in the preceding 12 months.
Learn more
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