Overview
This quarter, we focused on improving the claimant experience through a series of experiments and updates.
Between July and September 2024, we:
- commenced two experiments to improve the CTP medical certificate process, including:
- MAIC-funded medical certificate via video link telehealth with mlcoa where insurers, lawyers and the MAIC enquiries line can refer potential claimants to mlcoa to complete the medical certificate requirement of the CTP claims process
- trialling the acceptance of alternative information in cases where it is difficult for a claimant or their representative to obtain a medical certificate
- celebrated the 30th anniversary of the Motor Accident Insurance Commission, where we were able to reflect on our past and present. To inspire others as we look to the future, we also launched the MAIC Innovation Research Action Awards (MIIRRA). This is a special one-off opportunity in which we invited our key research and grants stakeholders to submit concepts for consideration aimed at further reducing the incidence of road trauma and mitigating its effects
- welcomed volunteer mentors and representatives from the MAIC-funded Police Citizens Youth Club Braking the Cycle learner driver program, as part of our Queensland Road Safety Week activities
- finalised the withdrawal of one of Queensland’s four licensed CTP insurers, RACQ Insurance Limited (RACQ), from the CTP insurance scheme
- extended our funding to vital road safety and rehabilitation initiatives, including:
- the Emergency Medical Foundation (EMF) special grants program, aimed at enhancing trauma care across the state
- the Data Linkage Fellowship, held by Dr Angela Watson from the Queensland University of Technology, who has been pivotal in the evolution and success of the Road Safety Data Bureau, and
- Spinal Life Australia’s Back2Work program, which aims to increase rates of return to employment and enhance the return-to-work experience for injured adult Queenslanders, and
- celebrated the completion of the MAIC-funded Queensland Trucking Association (QTA) pilot program First on Scene, which incorporated first aid and crash scene management training tailored to heavy vehicle drivers.
From October to December 2024, we will:
- celebrate the announcement of a MAIC-funded clinical trial for treating spinal cord injuries. Led by Professor James St John and Griffith University, the project includes the development of a treatment that may allow the repair of damage to the spinal cord, allowing participants to regain function following their injury. Trials are expected to commence in 2025
- attend and present at the Australia & New Zealand Trauma Society (ANZTS) Trauma Conference, providing an overview of the CTP scheme and our role in enhancing patient equity for those injured through road trauma in regional and remote areas
- attend the EMF and Jamieson Trauma Institute (JTI) symposium to meet with clinicians, researchers and stakeholders to discuss how research can improve emergency trauma care in rural and remote Queensland
- work with industry and other stakeholders to evaluate feedback and outcomes from the medical certificate experiment to determine next steps
- consult with insurers on updates to the MAIC regulatory framework
- continue our focus on deterring and eliminating claim farming practices, and
- celebrate the completion of the MAIC/Logan City Council collaboration to pilot the deployment of Advanced Mobility Analytics Group’s (AMAG) Safe Mobility Alert Real Time (SMART) project. This pilot validated the effectiveness of this tool in providing enhanced road safety insights which the Council can use to identify appropriate strategies to reduce crash risk.
To stay informed:
Explore our graphs below to learn more about our scheme’s performance.
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Premium
CTP premium breakdown
CTP insurance premiums remain the most affordable in mainland Australia at a time when cost of living is front of mind for Queenslanders. The insurers’ premium which forms part of total CTP premiums has remained stable.
New claims
Number of new claims per quarter
The number of new claims lodged between July and September 2024 increased slightly in relation to the previous quarter but consistent with seasonal trends.
Proportion of claims added per quarter
The proportion of claimants between direct claimants and legally represented claimants has stabilised between the current and previous quarter. The percentage of claimants lodging their claims directly with insurers remains higher than usual in relation to the same quarter last year, as insurers continue promoting their initiatives to assist those injured on Queensland roads.
Number of claims added per quarter by severity
The number of CTP insurance claims that have a severity of moderate or higher, remained stable. There were 1,866 claims for minor injury and 379 claims for moderate or above injuries for the last quarter.
CTP insurers
Insurer market share
Since the exit of RACQ from the CTP industry the remaining insurers proportions are as follows: QBE’s market share remains around 15%; Allianz around 31%; and Suncorp’s around 54%.
New registrations through motor dealers
Proportions of new registrations through motor dealers are shifting in line with market share for the three CTP insurers.
Legally-represented claimants – average claim duration (months)
We continue to monitor insurers’ legislative compliance and claims management practices, including claim durations and stages of settlement. Where variations exist between insurers, we collaborate with insurers to understand and address the reasons behind it. The duration of a claim can be influenced by injury severity, circumstances around liability, evidence gathering and claims management approach.
Direct claimants – average claim duration (months)
Direct claimants will often experience a shorter claim duration when compared with those who lodge their claims through legal representatives. This additional length of time can often be attributed to people seeking legal assistance when the nature of their claim is more complex.
Traffic volume
Average growth rates in traffic flow compared to corresponding months in 2019
South-East Queensland traffic volumes remain below pre-COVID levels, with non-South East Queensland volumes in the last month being in line with pre-COVID levels.
Vehicle registration
Number of registered vehicles by vehicle class
The number of vehicles registered in Queensland continued to increase which is expected as Queensland’s population grows. Class 26 booked hire vehicles rebounded strongly after COVID however, in the last quarter, we have seen slowing growth.
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