Quarterly CTP Scheme Insights: Oct-Dec 2023


The year of 2023 concluded with a stable, fair and affordable compulsory third party (CTP) insurance scheme for Queenslanders.

Between October and December 2023, we:

  • unveiled the Travelling Together in Reconciliation artwork by Uncle Paul Constable Calcott depicting our Reconciliation Action Plan journey with First Nations communities
  • collaborated with the Department of Transport and Main Roads to transition RACQ’s 1.3 million CTP policyholders to different CTP insurers to ensure they remain covered
  • visited the Spinal Injury Project team at Griffith University to see the incredible spinal cord repair work being progressed by Professor James St John and his team
  • attended the Queensland Brain Injury Collaboration symposium to hear from industry stakeholders and people with lived experience of traumatic brain injury
  • presented at the Actuaries Institute Injury and Disability Schemes Seminar 2023 with key updates and an inspiring vision for Queensland’s CTP insurance scheme in 10 years’ time.

From January to March 2024, we will:

  • host a stakeholder forum to explore opportunities to enhance the CTP claim experience for people who have been injured
  • conduct our annual strategic plan review to ensure our activities bring maximum impact for our motorists, claimants and stakeholders
  • visit MAIC-funded researchers at Griffith University’s Centre of Biomedical and Rehabilitation Engineering to hear the latest updates on their impactful BioSpine initiative
  • complete the annual actuarial CTP risk premium assessment including stakeholder presentation and consultation.

To stay informed:

Explore our graphs below to learn more about our scheme’s performance.

Tip: When viewing this report on a smaller screen, click the labels on our graphs to view them at a larger size.


CTP premium breakdown

CTP insurance premiums remain the most affordable in mainland Australia at a time when cost of living is front of mind for Queenslanders. The insurers’ premium which forms part of total CTP premiums increased modestly by 0.7%, remaining well below the consumer price index inflation rate for 2023 of 4.1%. RACQ’s decision in October 2023 to stop providing CTP insurance had no adverse effect on premiums. We continue to collaborate with scheme stakeholders on best-practice claims management and support research initiatives that aim to reduce the incidence and effects of motor vehicle crashes, to preserve affordability.

New claims

Number of new claims per quarter

The number of new claims lodged between October and December 2023 was slightly lower than the previous quarter but consistent with seasonal trends.

Proportion of claims added per quarter

Almost three quarters of people who lodged CTP insurance claims were represented by Queensland law firms.


Number of claims added per quarter by severity

The severity profile of CTP insurance claims remained stable, with 1,643 claims for minor injury and 353 claims for moderate or above injuries.

CTP insurers

Insurer market share

Market share for Suncorp, Allianz and QBE increased after RACQ exited the scheme on 1 October 2023 and their policies began to transition to different CTP insurers. RACQ’s market share decreased to almost 0%, as it is based on premiums not policies, and will continue to decline as other insurers’ market share increases.

New registrations through motor dealers

Proportions of new registrations through motor dealers are shifting in line with market share for the three CTP insurers.

Number of motorists switching insurersThe number of motorists who switch from one CTP insurer to another varies from month to month. This quarter, the number of switchers trended slightly upwards.

Nominations to switch insurer

Motorists may choose to switch insurers during the term of their policies or when their policies are due for renewal. This quarter, more motorists switched to RACQ and Suncorp than switched away from them. Over the quarter, this resulted in a net gain of 12,719 policyholders for RACQ and 2,653 for Suncorp.

Legally-represented claimants – average claim duration (months)

We continue to monitor insurers’ legislative compliance and claims management practices, including claim durations and stages of settlement. Where variations exist between insurers, we collaborate with insurers to understand and address the reasons behind it. The duration of a claim can be influenced by injury severity, circumstances around liability, evidence gathering and claims management approach.

Direct claimants – average claim duration (months)

Direct claimants will often experience a shorter claim duration when compared with those who lodge their claims through legal representatives. This additional length of time can often be attributed to people seeking legal assistance when the nature of their claim is more complex.

Traffic volume

Average growth rates in traffic flow compared to corresponding months in 2019

In South-East Queensland, traffic volumes remain around 6% lower than the corresponding period in 2019, before the COVID-19 pandemic. Outside of South-East Queensland, traffic volumes remain around 5% lower.

Vehicle registration

Number of registered vehicles by vehicle class

The number of vehicles registered in Queensland continued to increase which is expected as Queensland’s population grows. Class 26 booked hire vehicles continued to show strong growth while growth in class 4 hire cars slowed.

Learn more

Want to learn more? Contact our Analytics team.

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Last modified 12 February 2024


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