Rehabilitation standards

The Motor Accident Insurance Commission, in consultation with insurers and health professionals, has developed rehabilitation standards for Queensland CTP insurers to ensure an injured person who has lodged a CTP claim receives timely, appropriate and reasonable rehabilitation, regardless of which CTP insurer is involved.

The Rehabilitation standards for CTP insurers aim:

  • to provide CTP insurers with best-practice industry standards when providing rehabilitation to injured people with CTP claims;
  • to promote a culture of continuous improvement amongst CTP insurers in meeting their rehabilitation obligations; and
  • to encourage a consistent approach to rehabilitation within and between CTP insurers.

The Standards should be read in conjunction with the appropriate governing legislation.

Last modified 13 July 2016