Complaints form

Please do not use this form for complaints about general insurance (E.g. Vehicle damage claims under comprehensive motor vehicle insurance) as we are unable to assist you.

Consider contacting the Australian Financial Complaints Authority who are an external dispute resolution company for consumers who are unable to resolve complaints with member financial services organisations.

Acknowledgement*

My complaint is not related to general insurance

Your first name*

Your last name*

Are you making this submission on behalf of someone else?*

Yes
No

What is their full name?

Your preferred contact method*

Email
Mail
Phone

Contact phone number*

Contact email address*

Contact address*

Who is this complaint against?*

Motor Accident Insurance Commission
Nominal Defendant
Compulsory Third Party Insurer

Please select the Compulsory Third Party insurer your complaint is against*

AAI/Suncorp
Allianz
QBE
RACQ

Please provide your claim number (if known)

Have you contacted the insurer to attempt to resolve the complaint directly?*

Yes
No

Please send a copy of all the complaint correspondence to maic@maic.qld.gov.au and include the subject line “Complaint and your name."

When did you attempt to resolve the complaint with the insurer?

What was the outcome of your complaint to the insurer?

We recommend you contact the insurer and follow their dispute resolution process before lodging a complaint with us.

Discontinue complaint

Continue

The Motor Accident Insurance Commission cannot assist with complaints regarding General Insurance ('Comprehensive Motor Vehicle insurance' and 'Home and Contents insurance') and Life Insurance products.

The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about a General insurance or Life insurance product. For more information and to make a complaint, please visit https://www.afca.org.au/make-a-complaint/insurance

Please select complaint type*

Decision/Action
Conduct of an individual
Other

What is your complaint?*

What is your desired outcome?*

We seek to proactively resolve complaints in line with the following service standards:

- acknowledgement of your complaint within 5 business days
- response to your complaint within 30 to 60 business days depending on the type of complaint (human rights complaints have a response time of 45 business days).

Archived Have you requested an internal review of your complaint from the insurer's claims manager?

Yes
No

Archived Did you go through the insurer’s internal dispute resolution process?

Yes
No

Hidden

Archived When was the insurer’s internal dispute resolution process completed?

Hidden

Archived Name of the person or organisation you would like to make a complaint about?

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Comments

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