You can now lodge your claim online.
As part of our commitment to continuous improvement, we’re excited to introduce you to the Electronic Notice of Accident Claim Form (eNOAC). You can complete and lodge the online claim form with the assistance of a law firm or you can lodge it yourself directly to the insurer.
The online claim form makes it quicker and easier to lodge your CTP insurance claim and progress your journey to recovery. It’s part of our commitment to encouraging the speedy resolution of claims so Queenslanders can recover and move on with their life after being injured in motor vehicle crashes. Our market research and industry consultation revealed that digitisation could better support the experience of people who lodge a CTP insurance claim. The COVID-19 pandemic has also underscored the need for responsive online services for Queenslanders.
Other options for you
We’re here to support all Queenslanders, so we’ll continue to provide the PDF version of the Notice of Accident Claim form for those who wish to use that option. Visit our Forms page to find PDF versions of the forms that apply to you.
Feedback or questions
To get started or get support with any questions:
- see the 5 steps to lodging your claim
- watch our instructional videos
- view our frequently asked questions
- contact us and we’ll be happy to assist.
Thank you to everyone who’s been involved with testing and refining our online claim form. We’d love to continue to improve it, so please get in touch with any feedback.