Frequently asked questions – eNOAC

The Electronic Notice of Accident Claim Form (eNOAC) allows you to submit your CTP insurance claim online to the CTP insurer of the at-fault vehicle. Check out our questions and answers below, watch our help videos or contact us for assistance.

Watch our video to learn how, or simply:

The password must have between 8 and 64 characters. The password must contain at least 3 of the following:

  • A lowercase letter
  • An uppercase letter
  • A digit
  • A symbol

Watch our video to learn more.

At the bottom of the first page of the eNOAC platform, there is a ‘Forgot Password?’ button. Click on this and follow the instructions.

Watch our video to learn more.

No, at this stage your password will not expire. You will only need to reset your password if you have forgotten it.

As it is an individual login, please use your individual email address. If you are using this platform in the course of your employment, please use your business individual email address.

You will need to provide a phone number. If you do not have a mobile phone, you can provide a landline number and select the option to receive a call.

Watch our video to learn more.

Please contact us to tell us about the problem. It would be useful if you could tell us which internet browser you were using when the error occurred and provide a screenshot if possible.

You can complete and lodge the eNOAC with the assistance of your authorised representative (which could be a law firm) or you can lodge it yourself directly to the insurer.

Please submit your form to the CTP insurer of the at-fault vehicle. If the at-fault vehicle was registered in Queensland and you know the registration number and date of accident, the eNOAC form will identify the CTP insurer for you. The insurer details will appear once you have submitted your form.

No, this form can only be used for accidents that occurred in Queensland. If your accident occurred outside of Queensland, please contact the interstate authority for the state or territory where the accident happened.

If the at-fault vehicle was registered in another state or territory, you cannot use the digital claim (eNOAC) form and must use the paper NOAC form and send it to the relevant interstate insurer. You can find the details of the interstate insurer by contacting the relevant interstate authority.

No, sorry. If you are making a claim as a spouse or dependant of a person who sustained fatal injury in a motor vehicle accident, you must complete the Notice of Accident Claim Form (Fatal Injury) (PDF, 405KB) in its PDF version. Our digital claim form is not yet available for claims involving fatal injury.

To keep your personal information secure, your draft digital claim form will remain in the system for 30 days before being removed. After you submit your claim form, it will remain on your dashboard for 21 days.

If you do not know the registration number of the vehicle, indicate this on the claim form under the question ‘Do you know the registration number of the at-fault vehicle?’ located on the ‘Accident’ page. Your claim will then be sent to the Nominal Defendant.

Enter details for the vehicle you think was most at fault in the ‘Vehicle 1’ section on page 4. If you believe there were multiple vehicles equally at fault, you will need to complete a claim form for each vehicle, changing the registration number of Vehicle 1 on each form.

No, please complete a separate claim form for each person who was injured.

Some questions on the form are mandatory and you will not be able to proceed without answering them. An error message will appear prompting you to answer these questions. Other questions are not mandatory however if you do not answer them, it may delay your claim. For further assistance, please contact the insurer or contact us.

Yes you can, however this may delay your claim.

The insurer will check when they receive the claim form and, if they believe another insurer should manage the claim, they will contact the other insurer. In the meantime, they will manage your claim.

If you have already submitted the claim form to the insurer, you will need to contact the insurer directly to make the changes. If you have not submitted your form yet, you will be able to go back and change the details before submitting the form.

Please contact the relevant insurer to find out how to provide the document to them directly.

Printing is available at your local public library, office supply stores, copy and print shops, or universities. Alternatively, you can contact the CTP insurer of the vehicle at fault and they will be able to post you a form.

Copies of the eNOAC are only available to download for 21 days after the form is submitted. After this date, we ask that you please request a copy from the claimant or insurer.

The insurer is considered to have received the eNOAC on the date the claim form was available to download the document from the eNOAC platform. In this example, the insurer received an email notification at 10pm on Saturday night and the eNOAC was available to download from this date and time. Therefore the notification date would be Saturday’s date. Claimants will receive a response from the insurer within 14 days of that day.

Last modified 7 January 2021

Andi

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Hello, I'm Andi. I'm here to help you with your CTP related enquiries.