People who access Queensland’s compulsory third party (CTP) insurance scheme are set to benefit from enhanced collaboration between the Motor Accident Insurance Commission (MAIC), CTP insurers and legal practitioners.
A series of workshops facilitated by MAIC explored opportunities to improve the efficiency of claim processing and enhance the experience of people injured in motor vehicle crashes who access the CTP insurance scheme.
One outcome of the stakeholder meetings held to date is the drafting of guiding principles co-designed by CTP insurers, the Australian Lawyers Alliance (ALA), the Queensland Law Society (QLS) and MAIC.
The principles aim to provide a framework for best-practice claims management and ensure a more certain and efficient claimant experience that places the claimant at the centre of their claim journey.
View the Queensland compulsory third party insurance claimant experience: guiding principles (PDF, 175KB).
As the scheme regulator, we see consultation with key stakeholders as essential to success and we look forward to continuing to engage with industry partners to enhance the CTP insurance scheme for our community.