Overview of the Queensland CTP claims process

8 Steps to settle
your CTP Claim

Complete & submit claim


Get the details you need then complete and send your claim form to the CTP insurer. Find out more about this step.

N.B. timeframes apply

Lodgement confirmation


The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.

*After receiving your claim

Rehabilitation & Treatment


You continue with
any recommended
Rehabilitation & Treatment

Liability assessment


The insurer will make a decision
on liability within 6 months
of receiving your claim

*Liability is usually decided earlier in straightforward cases

Insurer obtains information


The insurer obtains records
and information to help assess
your compensation (e.g. from your
doctor, hospital and employer)

Injury stablised


Your injury has resolved
or is stable

Claim negotiation


Settlement of your claim
 is negotiated with the insurer

Claim settlement


Settlement and finalisation
of your compensation claim

Last modified 17 April 2019