8 Steps to settle
your CTP Claim
Complete & submit claim
Get the details you need then complete and send your claim form to the CTP insurer. Find out more about this step.
Lodgement confirmation
The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.
*After receiving your claim
Rehabilitation & Treatment
You continue with
any recommended
Rehabilitation & Treatment
Liability assessment
The insurer will make a decision
on liability within 6 months
of receiving your claim
*Liability is usually decided earlier in straightforward cases
Insurer obtains information
The insurer obtains records
and information to help assess
your compensation (e.g. from your
doctor, hospital and employer)
Injury stablised
Your injury has resolved
or is stable
Claim negotiation
Settlement of your claim
is negotiated with the insurer
Claim settlement
Settlement and finalisation
of your compensation claim