Overview of the Queensland CTP claims process

8 Steps to settle
your CTP Claim

Complete & submit claim

1

Complete your claim form
and send to the CTP insurer

N.B. timeframes apply

Lodgement confirmation

2

The insurer will advise you within 14 days
if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation

N.B. from receiving your claim

Rehabilitation & Treatment

3

You continue with
any recommended
Rehabilitation & Treatment

Liability assessment

4

The insurer will make a decision
on liability within 6 months
of receiving your claim

*Liability is usually decided earlier in straightforward cases

Insurer obtains information

5

The insurer obtains records
and information to help assess
your compensation (e.g. from your
doctor, hospital and employer)

Injury stablised

6

Your injury has resolved
or is stable

Claim negotiation

7

Settlement of your claim
 is negotiated with the insurer

Claim settlement

8

Settlement and finalisation
of your compensation claim

Last modified 6 July 2016