Overview of the Queensland CTP claims process

8 Steps to settle
your CTP Claim

Complete & submit claim

1

Get the details you need then complete and send your claim form to the CTP insurer. Find out more about this step.

N.B. timeframes apply

Lodgement confirmation

2

The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.

*After receiving your claim

Rehabilitation & Treatment

3

You continue with
any recommended
Rehabilitation & Treatment

Liability assessment

4

The insurer will make a decision
on liability within 6 months
of receiving your claim

*Liability is usually decided earlier in straightforward cases

Insurer obtains information

5

The insurer obtains records
and information to help assess
your compensation (e.g. from your
doctor, hospital and employer)

Injury stablised

6

Your injury has resolved
or is stable

Claim negotiation

7

Settlement of your claim
 is negotiated with the insurer

Claim settlement

8

Settlement and finalisation
of your compensation claim

Last modified 17 April 2019