All about claims

For crashes that occurred in Queensland

You may lodge a CTP insurance claim if you or your family were injured in a motor vehicle crash in Queensland that was the fault (completely or partly) of another vehicle driver, vehicle owner or person. Your claim is made against the CTP insurer of the vehicle that mostly caused the crash. You can still make a CTP insurance claim if you were partly responsible for the crash but your compensation amount may be reduced.

New laws commenced on 5 December 2019 to protect Queenslanders from car crash scamming. From this date, you need to comply with new requirements for lodging motor vehicle accident claims in Queensland. Please use our new forms if you are lodging a claim on or after 5 December 2019; regardless of when the accident occurred.

For crashes that occurred outside of Queensland

If the accident occurred in a different Australian state or territory, please contact the relevant interstate authority.

Car crash scamming

It’s now illegal in Queensland for lawyers to pay fees to car crash scammers. Car crash scammers contact unsuspecting people via phone; email; or social media and then pressure them (or their family members) to make a CTP insurance claim. They trick people into sharing their personal information, which they sell onto law firms for a profit. Find out more about how to identify and avoid car crash scammers. If you have been contacted by a car crash scammer, hang up and report them to us. You can learn more about how this relates to your claim on our FAQS page.

What if I am worried about signing the Claimant Certificate?

Every person who makes a CTP insurance claim is now required to complete a Claimant Certificate as part of lodging a Notice of Accident Claim Form (Non-Fatal Injury) (PDF, 726 KB).

The Claimant Certificate (PDF, 510 KB) requires you to state:

  • that you are making the claim on your own initiative
  • whether you were contacted by another person who pressured or induced you into making a CTP insurance claim
  • if you are legally represented, whether you are aware of the law practice that represents you paying a fee (or giving a gift or other benefit) to another person for your claim referral to that law practice.

You have the right to engage a lawyer of your own choosing. Alternatively, you can decide to deal directly with the insurer about your claim. It is not acceptable for someone to pressure you or harass you into bringing a claim.

If you have been pressured into making a CTP insurance claim, please report them to us. If you are worried that your solicitor may have paid someone for your referral, you should contact the MAIC Enquiry Line on 1300 302 568 or email maic@maic.qld.gov.au.

Any concerns about the conduct of legal practitioners should be directed to the Legal Services Commission.

If you are using Google Chrome and are having difficulty completing a form, try downloading the form or opening it in another browser (such as Internet Explorer).

Last modified 9 January 2020