How to claim

If you or your family have been injured in a crash and you are considering lodging a claim, you will need to take the following steps within strict timeframes.

1. Report the crash to police

If you are a driver involved in a crash where someone is injured and are at the scene of the accident, you must report the crash to police by calling 000.

If you are injured in a crash and wish to lodge a CTP insurance claim, but the crash is not yet reported:

  • complete a Report of Traffic Incident to Police Form and take it to a police station
  • report to a police station, not to Policelink, so that you get the information you need for your claim
  • post your completed form to the police if you are unable to visit a police station.

2. Obtain the registration number of the vehicle that caused the crash

To lodge a claim form, you will require the registration number of the at-fault vehicle. If multiple vehicles were involved in the crash, also obtain their registration numbers.

If the vehicle you think was at-fault was registered in Queensland, you can identify the CTP insurer online. To use this service you must know the at-fault vehicle’s registration number and the date of the accident. If you are unable to identify the CTP Insurer of the at-fault vehicle or do not have the details required please contact the Enquiry Line on 1300 302 568 for assistance.

If the at-fault vehicle was registered interstate refer to the relevant interstate authority. If the at-fault vehicle in the crash is not able to be identified, or is unregistered and therefore uninsured, you can lodge your claim against the Nominal Defendant.

3. Complete your claim form

Failure to complete all sections of the form may lead to delays with your claim being progressed. Complete a Notice of Accident Claim Form or if making a fatal injury claim, complete a Fatal Injury Claim Form, as fully as you can.

Have your medical practitioner complete the medical certificate that is part of the claim form. Completion of the medical certificate (page 7 of the Claim Form) is a pre-requisite for the insurer to consider funding treatment and rehabilitation and/or settlement of a claim.

4. Lodge your form

Your completed claim form must be sent to the CTP insurer of the at-fault vehicle together with copies of any relevant reports, documents, accounts and receipts.

If the at-fault vehicle was registered in Queensland, you know the vehicle’s registration number and the date of the accident, you can identify online the CTP insurer where you can lodge your claim.

If the at-fault vehicle was registered in another State or Territory, you will need to contact the relevant interstate authority for information on how to lodge your claim.

For further assistance, please contact the Enquiry Line on 1300 302 568 or via email at maic@maic.qld.gov.au.

Claims forms include:

Notice of Accident Claim Form

Fatal Injury Claim Form

Report of Traffic Incident to Police Form

Last modified 17 April 2019