| Accessibility | 
                                 
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Table of contentsGlossary | ARRs β section 8.1 | Page 1Appendix 9
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                    |  | ARRs β section 8.2 | About our annual report – inside front cover |   
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Interpreter service statement | Queensland Government Language Services Policy | About our annual report – inside front cover |   
                    |  | Copyright Act 1968 | About our annual report – inside front cover |  | 
              
          | Letter of Compliance | 
                                 
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A letter of compliance from the accountable officer or statutory body to the relevant Minister(s) | ARRs β section 9 | Page 1 |  | 
              
          | Introductory Information | 
                                 
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Agency role and main functionsOperating environmentExternal scrutinyMachinery of Government changesReview of proposed forward operations | ARRs β section 10.3 ARRs β section 10.3 ARRs β section 10.3 ARRs β section 10.3 ARRs β section 10.3 | About us β Page 2 About us β Page 2; Commissioner’s Report β Page 4; Managing our business β Page 20; Appendix 6: Committees as at 30 June 2011 – page 110 Managing our business β Page 20 Not applicable About Us β Page 2; Commissionerβs Report β Page 4; Our report card β Page 6 |  | 
              
          | Non-Financial Performance | 
                                 
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Government objectives for the community | ARRs β section 11.2 | About us β Page 3 |   
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Other whole-of-government plans / specific initiatives | ARRs β section 11.2 | Not applicable |   
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Council of Australian Government (COAG) initiatives | ARRs β section 11.3 | Not applicable |   
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Agency objectives and performance indicators | ARRs β section 11.4 | Our report card β Page 6 |   
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Agency services and service standards | ARRs β section 11.5 | Appendix 8: Performance Statement β Page 112 |  | 
              
          | Financial Performance | 
                                 
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Summary of financial performance | ARRs β section 12.1 | Our financial information β Page 35 |   
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Chief Finance Officer (CFO) Statement | ARRs β section 12.3 | Not applicable |  | 
              
          | Governance β Management and Structure | 
                                 
                    |  | ARRs β section 13.1 | Our structure β Page 16 |   
                    |  | ARRs β section 13.2 | Our leadership team β Page 17 |   
                    |  | ARRs β section 13.3 | Not applicable |   
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Schedule of statutory authorities or instrumentalities | ARRs β section 13.4 | Not applicable |   
                    |  | ARRs β section 13.5 | Appendix 6: Committees as at 30 June 2011 β Page 110 |   
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Public Sector Ethics Act 1994
Β implementation statement giving details of the action taken during the reporting period | Public Sector Ethics Act 1994(section 23 and Schedule)
 | Our People β page 19 |   
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Whistleblowers Protection Act 1994
– public interest disclosures received | Whistleblowers Protection Act 1994(sections 30 β 31 and Schedule)
 | Not applicable |  | 
              
          | Governance β Risk Management and Accountability | 
                                 
                    |  | ARRs β section 14.1 | Managing our business β Page 20 |   
                    |  | ARRs β section 14.2 | Managing our business β Page 20 |   
                    |  | ARRs β section 14.3 | Managing our business β Page 20 |  | 
              
          | Governance β Human Resources | 
                                 
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Workforce planning, attraction and retention | ARRs β section 15.1 | Our recruitment, development and retention β Page 14 |   
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Early Retirement, Redundancy and Retrenchment | Directive No.17/09 Early Retirement, Redundancy and Retrenchment | Our recruitment, development and retention β Page 14 |   
                    |  | ARRs β section 15.1 and 15.3 | Not applicable |   
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Carers (Recognition) Act 2008 | Carers (Recognition) Act 2008 | Our People β page 19 |  | 
              
          | Governance β Operations | 
                                 
                    |  | ARRs β section 16.1 | Appendix 7: Consultancies β Page 111 |   
                    |  | ARRs β section 16.2 | Appendix 7 : Consultancies β Page 111 |   
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Information systems and recordkeeping | Public Records Act 2002 | Managing our business β Page 21; Appendix 3: Information sources β Page 105 |   
                    |  | Environmental Protection (Waste Management) Policy 2000, Environmental Protection Act 1994 | Not applicable |  | 
              
          | Other Prescribed Requirements | 
                                 
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Indigenous matters (Queensland Government Reconciliation Action Plan 2009-2012) | Queensland Government Reconciliation Action Plan 2009-2012 | Not applicable |   
                    |  | ARRs β section 17.1 | Not applicable |   
                    |  | Premier’s Statement | Not applicable |  | 
              
          | Optional Information that may be Reported | 
                                 
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Corrections to previous annual reports | ARRs β section 18.2 | Not applicable |   
                    |  | Right to Information Act 2009 | Managing our business β Page 20; Appendix 3: Information sources |   
                    |  | Information Privacy Act 2009 | Information Privacy Act 2009 |   
                    |  | N/A | Not applicable |   
                    |  | N/A | Not applicable |  | 
              
          | Financial Statements | 
                                 
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Certification of financial statements | FA Act β section 62 FPMS β sections 42, 43 and 50 | Our financial information β Page 62 and 99 |   
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Independent Auditors Report | FA Act β section 62 FPMS β section 50 | Our financial information β Page 63 and 100-101 |   
                    |  | Financial Reporting Requirements for Queensland Government Agencies | Our financial information β Pages 49-51 |  |