Overview
The last quarter of 2024 saw the continuance and conclusion of a number of important initiatives in the wake of RACQ’s exit from the scheme.
Between October and December 2024, we:
- celebrated the announcement of a MAIC-funded clinical trial for treating spinal cord injuries. Led by Professor James St John and Griffith University, the project includes the development of a treatment that may allow the repair of damage to the spinal cord, allowing participants to regain function following their injury. Trials are expected to commence later this year
- attended and presented at the Australia & New Zealand Trauma Society (ANZTS) Trauma Conference, providing an overview of the CTP scheme and our role in enhancing patient equity for those injured through road trauma in regional and remote areas
- attended the Emergency Medicine Foundation (EMF) and Jamieson Trauma Institute (JTI) symposium to meet with clinicians, researchers and stakeholders to discuss how research can improve emergency trauma care in rural and remote Queensland
- worked with industry and other stakeholders to evaluate feedback and outcomes from the medical certificate experiment to determine next steps
- consulted with insurers on updates to the MAIC regulatory framework
- continued our focus on deterring and eliminating claim farming practices, and
- celebrated the completion of the MAIC/Logan City Council collaboration to pilot the deployment of Advanced Mobility Analytics Group’s (AMAG) Safe Mobility Alert Real Time (SMART) project. This pilot validated the effectiveness of this tool in providing enhanced road safety insights which the Council can use to identify appropriate strategies to reduce crash risk.
From January to March 2025, we will:
- officially commence a partnership collaboration with Griffith University to explore road safety in Queensland. The research will focus on motorcycle safety, fleet safety and vehicles as a workplace such as heavy vehicle transport and logistics, private vehicles used for work, taxis and rideshare, and motorhome hire and tourism
- begin a pilot of Trauma Connect at the Townsville Hospital and Health Service to understand and realise efficiencies for people leaving hospital and commencing rehabilitation post-motor vehicle accident
- use innovative, co-design initiatives as part of project aimed at reducing the time it takes from having an accident to lodging a claim
- commence the Innovate phase of our Reconciliation Action Plan
- conduct our annual strategic plan review to ensure our activities bring maximum impact for our motorists, claimants and stakeholders
- complete the annual actuarial CTP risk premium assessment including stakeholder presentation and consultation.
To stay informed:
Explore our graphs below to learn more about our scheme’s performance.
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Premium
CTP premium breakdown
CTP insurance premiums remain the most affordable in mainland Australia at a time when cost of living is front of mind for Queenslanders. The total CTP premium has remained unchanged over the last five quarters.
New claims
Number of new claims per quarter
The number of new claims lodged between October and December 2024 decreased slightly in relation to the previous quarter, although this was slightly higher than seasonal trends.
Proportion of claims added per quarter
The percentage of claimants lodging their claims directly with insurers continues to steadily increase in relation to the same quarter last year, as insurers continue promoting their initiatives to assist those injured on Queensland roads.
Number of claims added per quarter by severity
The number of CTP insurance claims that have a severity of moderate or higher, remained stable. There were 1,818 claims for minor injury and 412 claims for moderate or above injuries for the last quarter.
CTP insurers
Insurer market share
Since the exit of RACQ from the CTP industry the remaining insurers proportions are as follows: QBE’s market share remains around 15%; Allianz around 31%; and Suncorp’s around 54%.
New registrations through motor dealers
Proportions of new registrations through motor dealers are shifting in line with market share for the three CTP insurers.
Legally-represented claimants – average claim duration (months)
We continue to monitor insurers’ legislative compliance and claims management practices, including claim durations and stages of settlement. Where variations exist between insurers, we collaborate with insurers to understand and address the reasons behind it. The duration of a claim can be influenced by injury severity, circumstances around liability, evidence gathering and claims management approach.
Direct claimants – average claim duration (months)
Direct claimants will often experience a shorter claim duration when compared with those who lodge their claims through legal representatives. This additional length of time can often be attributed to people seeking legal assistance when the nature of their claim is more complex.
Traffic volume
Average growth rates in traffic flow compared to corresponding months in 2019
Traffic volumes across state roads were below pre-COVID levels, with both South-East Queensland and non-South East Queensland traffic being lower when compared with November and December 2019.
Vehicle registration
Number of registered vehicles by vehicle class
Queensland has now surpassed more than 5 million registered vehicles. With more than 5.5 million Queenslanders, and more than 2.2 million households, that’s almost 1 vehicle per person, or 2.3 vehicles per household.
Learn more
Want to learn more? Contact our Analytics team.
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