Complaints form

Please send a copy of all the complaint correspondence to maic@maic.qld.gov.au and include the subject line “Complaint and your name."

We recommend you contact the insurer and follow their dispute resolution process before lodging a complaint with us.

• - acknowledgement of your complaint within 5 business days
• - response to your complaint within 30 to 60 business days depending on the type of complaint (human rights complaints have a response time of 45 business days).