MAIC delivers Annual Report

Despite another challenging year due to the ongoing effects of the COVID-19 pandemic, MAIC is proud to report the Queensland CTP insurance scheme continued to meet its core objective – providing affordable indemnity protection for motorists and delivering fair compensation and timely rehabilitation support for people injured on our roads.

A personal highlight for the MAIC Insurance Commissioner, Neil Singleton was the cultural awareness presentation by Avelina Tarrago, a proud Wangkamadla woman from central-west Queensland and President of the Indigenous Lawyers Association Queensland.

“Avelina delivered an insightful session to MAIC and CTP insurer representatives, focusing on culturally appropriate claims management relating to First Peoples engagement with the CTP insurance scheme,” Mr Singleton said.

“All attendees spoke positively about Avelina’s engaging presentation style and informative material. We are building on this through a range of initiatives to ensure the CTP scheme is safe, respectful and accessible to all people injured in motor vehicle crashes.”

The Insurance Commissioner said MAIC continued its strong focus on further embedding the car crash scammer (‘claim farming’) reforms that commenced in December 2019 and records indicate a significant drop in the number of people reporting they were harassed by a claim farmer or car crash scammer.

“My thanks to our licensed insurers for their diligence and the Queensland Law Society and Australian Lawyers Alliance for their continued promotion of messages to the legal profession in support of the reforms,” Mr Singleton said.

For the year ahead, MAIC priorities include:

  • enhancing the digital claims process
  • improving scheme accessibility and road safety for First Peoples
  • harmonising CTP premiums for personalised transport vehicles
  • investing in research and initiatives to reduce the incidence and effects of road trauma enhancing CTP-NIISQ collaboration.

“I thank the MAIC and Nominal Defendant teams for their sustained commitment and support throughout the year in ensuring Queensland road users continue to benefit from the best CTP insurance scheme in Australia,” Mr Singleton said.

Read the full Annual Report

Last modified 7 October 2021


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