8 steps to settle your CTP insurance claim
Complete & submit claim
Get the details you need then complete and send your claim form to the CTP insurer. Find out more about this step.
Please note that timeframes apply.
Looking to manage your own claim? See Tips for managing your own claim.
Lodgement confirmation
The insurer will advise you within 14 days* if your claim form was lodged correctly and whether the insurer will pay for the reasonable and appropriate rehabilitation.
*After receiving your claim.
Rehabilitation & Treatment
You continue with any recommended rehabilitation and treatment. Rehabilitation providers can learn more from our treatment plans and guidelines.
Liability assessment
The insurer will make a decision on liability within 6 months of receiving your claim.
*Liability is usually decided earlier in straightforward cases.
Insurer obtains information
The insurer obtains records and information to help assess your compensation (e.g. from your doctor, hospital and employer).
Injury stablised
Your injury has resolved or is stable.
Claim negotiation
Settlement of your claim is negotiated with the insurer.
Claim settlement
Settlement and finalisation of your compensation claim