Quarterly CTP Scheme Insights: Jul-Sep 2023


This quarter, Queensland’s compulsory third-party (CTP) insurance scheme was characterised by fairness and affordability.

Between July and September 2023, we:

  • developed and published our new CTP Claimant Experience: Guiding Principles together with industry stakeholders
  • established a five-year funding extension for the Road Safety Data Bureau within the Department of Transport and Main Roads
  • commenced facilitating a smooth and stable transition of RACQ’s CTP insurance policies to other insurers
  • agreed a further five-year funding extension for the Jamieson Trauma Institute alongside funding partners, Metro North Hospital and Health Service and the Queensland University of Technology (QUT)
  • celebrated the PCYC Braking the Cycle program at Parliament House with the Treasurer and Minister for Trade and Investment, Cameron Dick
  • extended our funding for the BioSpine research program at Griffith University
  • introduced increased security measures for Personal Injury Register user access
  • continued to support Motorcycle Clothing Assessment Program (MotoCAP) which provides independent ratings on motorcycle protective clothing to provide riders with scientifically-based information on relative protection and breathability
  • secured two successful fraud prosecutions for attempts to deliberately mislead an insurer pursuant to s 87T(1)(b) of the Motor Accident Insurance Act 1994.

Between October and December 2023, we will:

  • undertake a research sprint with QUT to explore opportunities to enhance the experience of people with CTP insurance claims
  • continue to facilitate a smooth transition for people who have CTP insurance policies or claims with RACQ following their withdrawal from the scheme on 1 October 2023
  • host regular prudential supervision meetings with licensed CTP insurers
  • support the MAIC QLD Student Bionics Challenge 2023 to enable Queensland university students to develop proposals focused on a new world idea or marketed improvement in design usability for end users of a device, implant or treatment
  • commence a new collaboration with Logan City Council to pilot the use of risk analytics technology to improve road safety management and planning.

To stay informed:

Explore our graphs below to learn more about our scheme’s performance.

Tip: When viewing this report on a smaller screen, click the labels on our graphs to view them at a larger size.


CTP premium breakdown

The insurer’s premium increased slightly, by 0.8% over the year, which is well below Consumer Price Index inflation. This continues our commitment to delivering affordable CTP insurance premiums for Queensland motorists.

New claims

Number of new claims per quarter

Overall, new claims remain in line with seasonal trends. Over the quarter, there was a noticeable increase in claims being submitted directly to the insurer, however, some claimants may choose to seek legal representation later.

Proportion of claims added per quarter

Almost three quarters of people who lodged CTP insurance claims were represented by Queensland law firms.


Number of claims added per quarter by severity

The number of claims added was relatively consistent with the same quarter last year, with about 1,700 minor claims, and 400 claims with moderate or above injuries.

CTP insurers

Insurer market share

With RACQ’s exit from the scheme commencing on 1 October 2023, we expect their market share to decrease as CTP policies switch to other insurers. This quarter, we have seen this start to occur.

New registrations through motor dealers

With the announcement in July of RACQ’s exit from the scheme effective 1 October 2023, new policies have begun to move towards other insurers.

Number of motorists switching insurersThe number of motorists who switch from one CTP insurer to another varies from month to month. This quarter, the number of switchers trended slightly upwards.

Nominations to switch insurer

Motorists may choose to switch insurers during the term of their policies or when their policies are due for renewal. This quarter, more motorists switched to RACQ and Suncorp than switched away from them. Over the quarter, this resulted in a net gain of 12,719 policyholders for RACQ and 2,653 for Suncorp.

Legally-represented claimants – average claim duration (months)

We continue to monitor insurers’ legislative compliance and claims management practices, including claim durations and stages of settlement. Where variations exist between insurers, we are analysing the data and consulting with insurers to understand the reasons behind it. The duration of a claim can be influenced by injury severity, circumstances around liability, evidence gathering, and claims management approach.

Direct claimants – average claim duration (months)

Direct claimants will often experience a shorter claim duration when compared with those who lodge their claims through legal representatives. This additional length of time can often be attributed to people seeking legal assistance when the nature of their claim is more complex.

Traffic volume

Average growth rates in traffic flow compared to corresponding months in 2019

In South-East Queensland, traffic volumes remain around 5% lower than the corresponding month in 2019, before the COVID pandemic. While outside South-East Queensland, traffic volumes appear to have returned to pre-COVID levels for the month of September.

Vehicle registration

Number of registered vehicles by vehicle class

Vehicle registrations have continued to increase, growing by 0.85% over the quarter, or 3.4% over the last 12 months. We continue to see strong growth in class 4 hire cars of 3.5% over the quarter, or 13.2% over the last 12 months.

Learn more

Want to learn more? Contact our Analytics team.

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Last modified 14 November 2023


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